Ice maker is deal breaker
Christie
5/27/2020
the ice maker is horrible. i have to defrost it every 2 months (maximum). it is a terrible design. i reached out to customer service and they are no help.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice maker freez up
arin abed
5/26/2020
ice maker freeze up all the time, i have this issue since begining,cheaper fridge works way better than this. $2500 waste of money.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Flex space is awesome!
Munkieskat
4/19/2020
I have had this fridge in my home for almost a year. I am head over heels in love with it! We have a standing freezer in our kitchen, so the flex space allows us more needed fridge space! It is beautiful in the black stainless and fits in beautifully. I do sometimes miss the bottom icemaker in my other samsung fridge, bit this one suits our needs very well! I would love to be able to get a little grate for the space under the ice dispenser in the door, but apparently those are no longer made for newer models of samsung.(its the only reason it's not an allover 5 star rating!)
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great frig and freezer
keepcool
4/13/2020
Frig chills everything in record time. The freezer keeps everything frozen. There is ample space for gallon jugs and 2 liter bottles. Love it
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator
Teko
4/13/2020
This has been working perfectly since I purchased months ago
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst Buy
Duke
3/31/2020
ice maker is garbage; freezes up constantly & all call go no where. ice maker is now frozen solid and i can not pull out compartment. i have a frozen ice maker & no ice.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Amazing refrigerator
Gunslinger45611
3/26/2020
I bought this refrigerator as a set and it's absolutely amazing! There's so much room for products and the adjustable temperature drawer is great for flexibility. The design is beautiful and flawless. Samsung makes the best products
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great space but ice maker does not work
Bhavin
3/26/2020
Ice maker completely frozen and not able to pull it out, cleaned twice but now not able to pull it out anymore.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks great and works well
ikalatch
3/26/2020
Have had it for about an year so far. There was some early trouble with the ice maker but I called for service and they replaced the ice maker as the fridge was still in warranty. No trouble since then.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Best Bang for the Bucks
Wun Family
3/26/2020
We bought this model from local Home Depot after good reviews on many appliance report sites. Overall, it is an excellent refrigerator with sleek 4-Door Flex design, helpful functionality such as storage capacity and new technology options such as Twin Cooling System and Flex zone option, etc. only problems we had was water leakage when we replace the water filter even with genuine Samsung part. Also the SS look would have been better if it was real steel opposed to plastic which easily dents and scratches.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Flex door is awesome
sandhiya
3/25/2020
Recently purchased this product from Samsung. Love the flex door option as we don't store many fozen items. it's very spacious too
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker Just Doesn't Work
MashDJ
3/14/2020
i love everything else about this fridge but the ice maker is a constant headache that freezes up, leaks water and is inconsistent in making ice. frustrated to the point had to buy ice trays.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great fridge but...
Mark W
12/7/2019
the ice maker is horrible. freezes up about once per month. samsung came out to fix it but just thawed it out. now i just do it myself. what a pain!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexzone frige
Sly00
11/3/2019
love the fridge but would never buy again because of ice maker. it leaks water, the worst thing is it gets iced up, ice gets stuck have take an ice pick or a heat gun to defrost it. it sucks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
$2400 premium fridge and I buy bagged ice
PBTX
7/7/2019
bought a full kitchen feb 2017. ice maker - thaw, reset, repeat every 3 wks. by jan 2019 ice failed for good. now i buy bagged ice. fridge is good otherwise but i'd never buy it again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker
_tonyx__
5/21/2019
if you enjoy having to constantly clean your ice tray this is the refrigerator for you.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great fridge, but the icemaker is a big problem
DrInsomnia
2/26/2019
I bought this fridge and loved everything about it for a few months. It's spacious, I love the flex zone (or "beer fridge," as I called it), brightly lit interior, and 4-door design.
However, the big problem with the fridge is that the icemaker freezes. I discovered this one day when I no longer got ice. I could not remove the icemaker, and it took a lot of googling before I realized the problem, and managed to force the icemaker drawer out in order to fix the problem. I had to spend about an hour defrosting it with a blow dryer, because there was no way I was going to empty out the entire fridge to de-ice the thing. This isn't the 1960s, we're supposed to be past this point with fridges. It worked, but within a month, it was iced over again, as if the problem had gotten worse.
I contacted Samsung while the fridge was under warranty, and they sent out a repair technician. They did something to do it that seemed the make the problem less bad. But it's still icing over after a few months. I just sold my house and so I've defrosted it for the last time. I want to upgrade the appliances at my new house. But there is no way I'd buy this fridge again until this problem is properly solved.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker does not work
Swoelz
1/26/2019
I purchased this 4-Door Flex a year and a half ago. I am a 72 year old handicapped veteran and I have never had the funds to purchase a Samsung!! But finally I had a few extra bucks and I bought, what I thought, was the "best you can buy" NOT. The ice maker needs to be manually defrosted every 2 weeks. WHY? ?because someone thought that it would be fine to put the ice maker IN THE REFRIGERATOR, NOT THE FREEZER!!!!!!!!!!!!!! I am not an engineer, but it is common sense to put ice cubes in a location that FREEZES!!! I had repairmen come to my house several times and tried to fix it. And EACH of them said that Samsung did not have a way to fix the ice maker. What is Samsung going to do now??
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Worst ice maker and fridge ever!!!
Jap142000
11/24/2018
Purchased fridge less than 2 months ago and never keeps ice and way too smal. Overpriced too
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Vegetables go bad!
wiltedveggies
9/23/2018
My fruits and vegetables go bad so incredibly fast. The drawers don't have any kind of adjustment to try and remedy the problem. Other than that I am very happy, but so much money is being wasted on produce.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great space but FlexZone Problems
Keep It Cool
9/7/2018
Pros: Lots of room and excellent flexibility in regard to temperature zones. A great fridge when you're storing a variety of items that need to be kept at different temperatures.
Cons: The FlexZone panel is prone to malfunction, resulting in the panel display randomly swapping from cubed to crushed ice and producing a beeping noise each time it does. Check Samsung's support page to find over a year's worth of complaints regarding unexpected, unpredicatable, intermittent beeping from the panel.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The ice dispenser and water features are junk!
alegna
8/20/2018
We bought ours not to long ago and it has never made enough ice. The water flow is soooooo slow. I generally run out of patience and use the faucet. Or warranty is almost up... so I'm looking to replace or they better fix. I will not ever consider buying a Samsung fridge again if this matter does not get resolved quickly.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Originally loved, so disappointed
Puzzlin
5/8/2018
I bought this refrigerator because of the flex option. With grandchildren in the house I wanted an area just for the kids to access. I'm so upset with samsung. First my ice maker went out at 2 months old. Now at 4 months my compressor. Samsungs solution? Let's keep sending different repairmen without the part. A week and a half with no refrigerator and its 104 outside yep just so glad I bought this samsungs. ( yes I'm being sarcastic).
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Installation Details and Delivery
NBduluth
1/25/2018
Appliance delivery people had to take off doors on the refrigerator to get it in the house. They then put them back on when installing. No lights in the refrig part. Other problems with the control panel too. Several days pass until the water line gets installed. No water or ice making? Unplugged electric for ten minutes then re-plugged. No Help. Call service people. He came out finding the same problems. He then pulled the plastic above the door hinges checking the connections. It seems that the delivery people did not connect all the wires. He did. Wall-la! Everything works as it should now! As for Wi-Fi? Who knows? Need more time to get that going. Baring the above problems this is a very nice unit.
Let's hope I get twenty plus years out of this refrigerator like the last one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointing
RiceMonkey
11/10/2017
In this day and age...one would expect you wouldn't have to worry about appliaces showing fingerprints, etc.
This black stainless steel unit shows EVERYTHING...and is a REAL PAIN to keep looking clean. It always looks disgusting...
Plus...this unit has little to no organizational compartments or accessories at all...no place to put bottles, cans, eggs, butter...wine....nothing! And no humidity control for vegetable drawers. Worse yet...the compartments/shelves on the inside of the doors are next to useless....because half of them are like only one-inch in width. Just what are you going to store in them!?
And the ice dispenser is SUPER SLOW!!!!
My black 2000 KitchenAid was MUCH BETTER!!!!
This Samsung looks nice...is energy effecient...but that's about all the good about it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love the design
jp12
9/16/2017
I love the design and space. The only things I don't like are how loud it is and that it doesn't have a second ice maker.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome appliance
Sissykarina
9/4/2017
Love the flex compartment.
Great storage areas.
Well lite for easy sight to all areas.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I love my old fridge way better
Lisa123
8/2/2017
I wish there was a review like this one so I did not buy this fridge.
Can I please have my old fridge back?
First off, the doors are really really thick. You must leave a huge gap between the wall and the fridge to be able to open it.
Secondly, it is made for tall people. I am not tall and the very first shelf is shoulder reach for me.
I prefer the good 'ol side-by-side fridge so that I can always access frequently used frozen and refrigerated food at my normal reach without squatting or reaching.
The fact that the ice squirts all over the floor does not really concern me.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Fridge
whydoineedtoputinanicknam
6/4/2017
Black Stainless Steel is beautiful. However, it is a fingerprint magnet. Be prepared to clean it regularly. Fridge has excellent room, cooling capability and we love the flex feature. We are very pleased with the product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great design and features
JuniorBob
5/19/2017
My wife and I love our new Samsung 4-Door Flex Zone Refrigerator. We chose the black stainless steel front and it just pops in our kitchen. We are well pleased with the design and features and have so much more room (cubic feet) and the flex zone is an awesome feature. Thanks Samsung.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the flex
Brenkay
4/19/2017
Ordered the flex because we have two freezers and wanted the extra refrigerator space this one provided. Love the design, the black stainless just looks great, and the control's are easy to use.
We keep drinks, snack food and less used condiments in the flex part and have plenty of room for everything else in the top. I was surprised how much I was able to store in the freezer almost got everything I had in my old side by side refrigerator that was about the same size. I would highly recommend the Samsung Flex refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great appearance & color.
KiIs
3/18/2017
Not enough drawer/shelf space for refrigerator space of using the flex zone as a freezer. Then not enough freezer space if the flex zone is used as a refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This refrigerator is just plain pretty
FlexzoneLuv2
2/15/2017
It has so much room and I love the flex feature. Perfect for an older couple with the need for space during family gatherings. It is quiet and has such unique features. A place for everything.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I really loved the 4 doors.
RarBar
1/10/2017
I really liked the 4 doors and the flex concept, since I dont use frozen section part that much, hence was always interested for something with a new design.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Design
Ang123
12/28/2016
The look on the product is different and stands out from other refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love Love LOVE this refrigerator
LuvThiSFriG
12/26/2016
We've had this refrigerator for a total of 10 days and I absolutely love it. The flex door is awesome. We keep our beverages in this section, soda, BEER, water and OJ. We set it on the "chill" setting and it keeps it good and cold, right at the edge of freezing.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Havent had it long enough to recommend
Tryingtolearnnewfridge
12/25/2016
After the same fridge for 14 years, it is hard to train an old dog to use the new fridge. My surprises were that there are not enough condiment shelves. (We use the flex space as a freezer ). There are not enough drawers for fruits and cheese and lunch meat. We can not access the ice without using the front of the fridge and unless you have a really wide mouthed glass, the ice goes all over the floor. It is smudge proof, except the handle area and that's the part you touch the most.
It is lovely to look at and I hope it lives up to its reputation.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
star10man
12/23/2016
This model is the greatest thing that I have purchased in a long time It is spacious with easy access to all compartments and bigger than it looks. I have already transfer all products from old fridge and have plenty of room to spare for many more items in necessary. The freezer compartment is excellent and cant wait to try out all the features, This is the way to go
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sleek Frig
BestSam
12/21/2016
Beautiful sleek design and fits our new kitchen perfectly!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Gorgeous to look at
Kaciiwest
12/17/2016
This refrigerator is beautiful in the Black Stainless. Love the four doors as my husband can have his side and I have my own. We eat and cook entirely differently and this is a perfect solution. I don't have to go through his items to find mine.
It cooled down to correct temperature in less than three hour! Fantastic.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
